Contact Us & Customer Support

If you have questions regarding an existing order, need assistance retrieving your PDF Dossier Report, or have inquiries regarding your 30-Day Unlimited Member Pass, our support desk is here to help.

• Customer Support Email: support@recordsregister.com

• Response Time: Inquiries are answered in the order received, typically within 12 to 24 business hours (Monday – Friday, 8:00 AM – 5:00 PM ET).

• Instant Order Lookup: If you need to re-download an unlocked report, please use our self-service Track Order Status tool in the navigation bar using your Order Reference Code (e.g. RR-2026-XXXXXXXXXXXX) and email address.

To request the immediate suppression or removal of a public record listing from our search results and directory pages, we strongly recommend using our automated self-service Privacy Opt-Out tool on the homepage, which processes removals instantaneously.

Alternatively, you may submit written opt-out requests to our Privacy Compliance Officer at:

• Privacy Compliance Desk: privacy@recordsregister.com

• Required Information: Please provide your full legal name, the state and city/county of the record, the approximate filing year, and the Document/File Number if available. Privacy requests submitted by email are processed within 24 to 48 business hours.

Please note that RecordsRegister.com is an independent archival index and does NOT issue official raised-seal certified government copies. If you need an official certified copy of a marriage license, birth certificate, deed, or court transcript for official legal or governmental use, please consult Section 03 of your dossier report for the designated Town Clerk, County Recorder, or State Vital Statistics office.